International Journal of Chemical and Biochemical Sciences (ISSN 2226-9614)[/vc_column_text][/vc_column][/vc_row]
VOLUME 25(19) (2024)
Evaluation of patient anxiety level and patient decision-making
in selecting dental services
1Daya Srinivasan, 2A. K. Shanmugaavel, 3Arthi Lakshmi, 4Deepthi Bolla,
5Annam George, 6V. Ranjith Akshay Seshadri
1Professor and Head, Department of Pediatric and Preventive Dentistry, Chettinad Dental College and Research Institute, Kelambakkam, Chennai, India
2,3,4Reader, Department of Pediatric and Preventive Dentistry,Chettinad Dental College and Research Institute, Kelambakkam, Chennai, India
5,6Senior Lecturer, Department of Pediatric and Preventive Dentistry, Chettinad Dental College and Research Institute, Kelambakkam, Chennai, India
Abstract
This study aimed to assess the patient decision-making process regarding dental visits and evaluate patient perceptions in selecting dental services/clinics. A cross-sectional study was conducted on 624 patients attending the Dental Outpatient Department from February 2023 to March 2023. A questionnaire consisting of 15 questions covering various aspects of patient perception was administered to willing participants. Questions were framed in both English and vernacular languages, focusing on patient perspectives, expectations, decision-making, anxiety reduction, and suggestions for future dental practices. The study revealed key insights into patient behavior: 87% sought opinions from others regarding dental treatment, 50% visited the dentist only when a problem arose, and 51.5% relied on friends and peers for treatment information. Factors influencing clinic choice included proximity (41%), procedure quality (43.5%), and popularity (38%). Brand image (35.5%) and pricing (29%) were significant in purchasing dental products. Patient anxiety was reduced when procedures were explained thoroughly (57.5%) and restorations lasted long (34%). Recommendations for dental clinics were based on treatment quality (62%) and dentist honesty (45%).Understanding patient decision-making processes are vital for dental practitioners. Clear communication, quality care, and honesty are crucial in building patient trust and satisfaction. Dentists should address patient concerns honestly and provide assurances regarding treatment outcomes to meet patient expectations effectively.
Keywords: Anxiety, healthcare, professional, Patient.
Full length article – PDF *Corresponding Author, e-mail: dayaswathi@gmail.com Doi # https://doi.org/10.62877/28-IJCBS-24-25-19-28